FAQ

Frequently Asked Questions

What is the Academic Video Store?

The Academic Video Store lets you subscribe to and start viewing individual video streams instantly from your computer. Select from a wide range of interdisciplinary documentaries, independent non-fiction films, and other educational titles. You can also order DVDs through the site and have them shipped to you.

How do I order?

Simply select the titles you want, add them to your shopping cart, and pay with a credit card. The price is caluclated in USD and prices are converted in the currency converter at the time of actual purchase. Prices are subject to change. You will be able to view your films in the My Videos tab, and you will also receive an email confirmation and receipt with a link to the film(s).

I ordered a video, but I've made a mistake. Can I cancel?

If you've ordered a video by mistake or you've selected the wrong title, please contact us at orders@alexanderstreet.com or phone 800-233-9910.

Can I pay by purchase order?

For immediate access to individual video titles, please use a credit card. If you need to pay with a purchase order, please contact us at orders@alexanderstreet.com or phone 800-233-9910. Please allow up to one week for activation of titles paid for via purchase order.

How do I know if my institution already has access to the video I want?

In some cases, a title you are interested in is already available to you through your library, either as an individual video title or within one of Alexander Street's discipline-specific collections. Please contact your library to see if institution-wide access to the title you want is already available. You can also visit search.alexanderstreet.com; provided you are accessing the site from an authenticated or on-site computer, you will be able to see all of the video titles to which your institution currently has access.

When I log in, the system asks if I want to affiliate with an institution. What does this mean?

When you choose to affiliate with your institution, other users from your institution will be able to view the video you have just purchased. If you are accessing the Academic Video Store from an authenticated or on-site computer at your institution, you will be able to see a complete list of videos shared with your institution under the Institution tab at the top tool bar.

Do films include public performance rights?

All films purchased through the Academic Video Store include public performance rights, allowing an institution to exhibit a legally-acquired copy, so long as:

  • No admission fee/donation is collected.
  • The screening takes place at the purchasing venue itself.
  • The primary audience for the screening is members of the purchasing institution (for example, students, and faculty of a school) and the screening IS NOT advertised or promoted to the general public.

If you are interested in showing a film at a festival or other event where admission is charged, please contact us at orders@alexanderstreet.com for options.

Why are some titles offered as DVDs and not streams, and vice versa?

In some cases, we only have the rights to distrube a film to the educational market in one format or another. In these cases, we only display which format is available for you to purchase. Sometimes we are able to obtain rights to other formats, and we update the Academic Video Store with those options whenever possible.

Can I purchase DVDs on the Academic Video Store?

Yes. Many of the titles in the Academic Video store are also available as DVDs. If the title you’ve selected is available as a DVD, the purchase section of the product page will offer you the option to add the DVD to your cart.

Can I rent a video from the Academic Video Store?

No. Titles on the Academic Video Store are available with three-year streaming rights or for perpetual access only.

Can I post my videos to my course management system?

Yes, you may include the URL or embed the actual video in secure course management systems or library Web site pages for easy access by students and other authenticated members of your institution.

Can I post my videos to the Web?

Posting to the Web is not supported as there are rights restrictions that prevent you from sharing these video titles with the general public. You cannot, for example, post them to YouTube or anywhere else on the Web. Access to your video content must be via an IP or password authenticated secure site.

Are examination copies available?

Exam copies are available for our books only. If you are a faculty member interested in examining a book for possible course adoption, please submit the form here. Exam copies are available for these titles, all published by Microtraining: Basic Attending Skills, Basic Influencing Skills, A Race Is a Nice Thing To Have, Group Microskills: Culture-Centered Group Process & Strategies, and Las Habilidades Atencionales Basicas: Pilares Fundamentales de la Comunicacion Efectiva.

What are the system requirements?

This site is optimized to operate with Microsoft Internet Explorer 7.0 or higher, and Firefox 3.0 or higher. Video resources are accessible with Adobe Flash Player 9 or higher.

What are the streaming rates?

Video playback requires your computer to "stream" the video files. This is where a file is sent from our servers to your computer bit-by-bit. The file is temporary, meaning that you are not downloading a copy to keep. In order to achieve this, we encode two versions of each video at separate bit-rates. The "bit-rate" is the amount of data we send to your computer each second. The higher the bit-rate, the higher the quality, and the greater bandwidth is required.

The streaming rates are 400kbps and 800 kbps.  We offer those rates as a balance between low rates to ensure broad accessibility off-campus access and high rates to offer better image quality. We've also used the best possible codec to deliver the highest image quality at those two bit rates.

Why do the videos vary in quality?

It depends on when the original footage was shot and how it was preserved. For example, some newsreel was shot in the 1940s, and some early television programs, like the Chronoscope collection, were captured by filming the television monitor (kinescope). Many documentaries, on the other hand, were originally shot in high definition, hence the wide range in viewing quality. All of the footage chosen is important enough to merit inclusion, regardless of original quality.

For all other questions, please contact Technical Service / Customer Support:

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937 or
+1.703.212.8520

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address, and that of your web proxy server if used.

Institution: Mt. San Jacinto College
IP Address: 207.233.7.111
Country: United States
IP spoofed: NO